Client Account Executive

Purpose: Drive overall client satisfaction and site compliance through communication, compliance, and training to meet contractual obligations and exceed client and company expectations.

Work Location: Field (client site locations) Attire: Business (suit & tie) Reports to: Regional Vice President through Division Leader Compensation: $85-90K

Responsibilities

• Client Meetings
• Schedule client meetings to discuss performance, staffing, training, and overall expectations.​

• Document each client meeting to ensure that the client's needs are documented and addressed by utilizing the Client Success Report in Lighthouse.
• Send client and regional leadership an email Recap of the meeting.

• Site Compliance

• Ensure all staff are in compliance with Arrow Security's protocols and the client's policies and procedures. ​
• Inspect uniforms, equipment & vehicles (if applicable).

• Post Order Compliance

• Reinforce post orders to ensure that each officer has a full understanding of what is expected on site.

• Uniform Compliance

• Inspect each officer on-site to ensure proper uniform compliance. Document and order any additional items that are needed at the site. ​

• Training

• Ensure that all staff assigned to client sites are trained as per the company and client guidelines.​

• Supervision of Operations Team

• Will ensure operation managers complete the following tasks successfully:

• Open Shift Reduction

• Overtime Reduction
• Disciplinary Action
• Compliance
• Training

• KPI Reporting

• Account Executives will be held accountable for their weekly performance KPI's that will include:

• Open Shifts (Master)
• Open Shifts (Working)........Under 3%
• Overtime...Under 5% with goal of under 3%
• eHub %...................................Over 90%
• Client Visits....10-15 per week (quality over quantity)
• Account Score (SVP will develop a process to score each account)

Qualifications

• Ten (10) years' experience in the security industry as a manager and a minimum Three (3) years' experience managing client relations, or
• Minimum Five (5) years' experience managing client relations in the security industry or a related field and Five (5) years' sales experience.
• Ability to report to work daily and get around NYC
• Reliable transportation

WHY SHOULD YOU CONSIDER WORKING AT ARROW SECURITY?

Wouldn't you like to be part of an organization that respects and values all of its people? Where each person can make a difference and be heard because every person's role in the organization is important? At Arrow Security, we challenge our people in a beneficial way to grow both personally and professionally. We strive to offer the best compensation, benefits, flexibility and unique perks possible while promoting a positive work life balance . At Arrow, we understand how important this is to our people. And our people are important to us.

Founded in 1985, we have perfected our approach to high quality security. As a true Super Regional guarding company, we are large enough to provide our Clients and Officers with the resources, technology and supervision to deliver a superior security program while being nimble enough to react quickly and deliver an exceptional customer and employee experience. "We Care" about our Officers and make sure to take care of the people that take care of our Clients.

Arrow Security is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

If you have a disability that requires an accommodation to complete the application process, please email Arrow Security Human Resources Department at HR resolutions@arrowsecurity.net Please include your full name, contact information and details about your request in the email.